Discover Soren

On Soren, every rental follows a clear path shared with your customer: the order, delivery, life events and invoice are all tracked in one place. Here is how a rental unfolds from start to finish.

1. 1Your customer creates an order from their space (web or mobile) by choosing the equipment, dates and delivery address. The request reaches you instantly.
2. 2You receive an e-mail notification and find the full details in your dashboard on supplier.tracktor.fr.
3. 3Review the information (equipment, duration, location, notes), then click Accept or Decline, stating a reason if needed.
4. 4Once accepted, prepare the equipment and required documents (VGP, manuals, certificates), then deliver to the agreed address and date.
5. 5During the rental, follow the events managed by the customer in real time (extension, cancellation, incident) and respond quickly thanks to notifications.
6. 6At the end of the rental, add the closing documents, including the invoice as a PDF. Your customer is notified to start validation.
7. 7Track validation: the customer approves or declines the invoice (with a reason), and every status change is shared automatically through to payment.