Privacy policy.Last updated: January 2026

This policy describes how Soren SAS (hereinafter "Soren") collects, uses and protects the personal data of its users in connection with the use of its services.

1. Data controller

Soren SAS, registered with the Paris Trade and Companies Register (RCS Paris) and having its registered office in Paris, is the controller responsible for the data collected through the getsoren.ai platform and the associated mobile application.

2. Data collected

We collect the following categories of data:

• Identity (last name, first name, job title)
• Professional contact details (email, phone, company)
• Connection and browsing data
• Platform usage data (orders, quotes, incidents)

3. Purposes

Your data is processed in order to:

• provide the service and perform the contract
• deliver support and manage the customer relationship
• improve the product (aggregated analytics)
• comply with legal obligations (invoicing, accounting)

4. Retention period

Data is retained for the duration of the contract and for up to 5 years after the end of the contract to meet legal obligations.

5. Your rights

In accordance with the GDPR, you have the right to access, rectify, erase and port your data. You can exercise these rights at privacy@getsoren.ai.

6. Processors

Soren uses technical sub-processors (hosting, email, analytics), all located within the European Union or providing equivalent safeguards.

7. Contact

For any question regarding this policy, please write to support@getsoren.ai.