Supplier · Requests & orders
Respond to a request
Make an offer, propose an alternative or decline — in a few clicks from your space.
- 1From your inbox, click Respond to the request; or open the Requests section directly in the Soren app.
- 2In the Requests space, filter on the To process status, select the request and click Respond to the request.
- 3Make your offer or decline. You can propose alternative equipment, adjust prices, or accept the rental at the framework-contract rate.
- 4Once the offer is finalised, click Send offer to transmit it to the customer and the associated users.
Tip
Responding quickly, even with an alternative, boosts your chances: the customer compares offers as they come in.Was this article helpful?