Supplier · Requests & orders
Report an event
Report an incident or a change on an ongoing rental to keep your customer informed in real time.
- 1Open the Orders tab, then select the relevant order.
- 2In the top-right corner, click Add an event.
- 3Choose the event type that matches your situation.
- 4Fill in the event details: a description and, if needed, photos.
- 5Click Validate: your customer is notified automatically.
Once created, the event appears with the Open status. Track its progress and check whether the customer has closed it. When the situation is resolved, set its status to Closed.
Add photos whenever you can: they clarify the incident and speed up handling on the customer's side.
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