Onboarding Manager
With Sacha, you build the system that takes every new client and its supplier network into production on Soren.
A Soren client means a procurement team, sites and a whole network of suppliers to activate in the product. Today that work sits with Sacha, who leads product and operations, one account at a time. We're looking for someone to take on these deployments with Sacha and turn them into a system: an onboarding path designed like a product, with its own tooling and metrics. You'll work day to day with Sacha and the product team.
What you'll do
- Build the onboarding path with Sacha, on the client side and the supplier side, from signature to the first orders placed in Soren, and improve it with every deployment.
- Take new clients into production: scope, data, configuration, hand-over to procurement and site teams. You own the timeline of every account.
- Activate each client's suppliers on the Soren network, rental companies and dealers, and make sure they respond in the tool from the first orders.
- Industrialize what repeats: data imports, automations, onboarding material, adoption dashboards. You spot what should become product, mock it up and bring it to the team.
- Track onboarding metrics: time to production, supplier activation, adoption at thirty days. Report to the product team everything in the path that slows it down.
Who we're looking for
- You have two to three years of experience in an operations, product or project role. Onboarding or implementation experience is a plus, not a requirement.
- You've already turned a manual process into a system: a tool, an automation, documentation that others picked up.
- You already work with AI and agents every day, to analyze data, build your own tools or automate what repeats.
- You like building from little, in a context that changes fast.
- You say things clearly, in writing and out loud, including when something is off.
You join Sacha on the topic that sets the pace at which Soren can sign and serve new clients. What you build together becomes the method for every deployment that follows.
The process
- 01
First conversation
30 minutes with one of the founders: your background, our context.
- 02
Working session
A conversation with Sacha around a real deployment: how you'd go about it, what you'd ask for first.
- 03
Case study
An onboarding case prepared at home then debriefed together. We look at how you structure the problem and what you would have tooled first.
- 04
Meet the team
You meet the people you'll work with. If it's a yes on both sides, we move fast.
- Location
- Paris · Hybrid
- Contract
- Permanent · Full-time
- Team
- Operations